Amisplace.com is an invite-only home-sharing platform centered on trust and community, enabling vetted members to host and stay in each other’s places. I contributed as a product designer under the guidance of Amy, Amisplace’s CEO and a Staff UX Design Manager at Google.
Improving processes and strengthening trust on Amisplace
Improving processes and strengthening trust on Amisplace
Improving processes and strengthening trust on Amisplace
Improving processes and strengthening trust on Amisplace
Amisplace.com is an invite-only home-sharing platform centered on trust and community, enabling vetted members to host and stay in each other’s places. I designed and shipped the home booking flow and member profile update flow under the guidance of Amy, Amisplace’s CEO and a Staff UX Design Manager at Google.
Amisplace.com is an invite-only home-sharing platform centered on trust and community, enabling vetted members to host and stay in each other’s places. I designed and shipped the home booking flow and member profile update flow under the guidance of Amy, Amisplace’s CEO and a Staff UX Design Manager at Google.
Teammates
Teammates
2 Designers / 1 PM / 2 Engineers
2 Designers / 2 Engineers
2 Designers / 2 Engineers
Role
Role
Product Designer
Product Designer
Date
Date
Jan 2024 - Sep 2024
Jan 2024 - Sep 2024
Tools
Tools
Figma / Adobe
Figma / Adobe
Amisplace.com is an invite-only home-sharing platform centered on trust and community, enabling vetted members to host and stay in each other’s places. I contributed as a product designer under the guidance of Amy, Amisplace’s CEO and a Staff UX Design Manager at Google.
PROBLEM 1
PROBLEM 1
PROBLEM 1
PROBLEM 1
Amisplace lacked momentum and trust because booking requests were handled through Google Forms, creating a manual workflow that slowed communication between hosts and guests.
Amisplace lacked momentum and trust because booking requests were handled through Google Forms, creating a manual workflow that slowed communication between hosts and guests.
Amisplace lacked momentum and trust because booking requests were handled through Google Forms, creating a manual workflow that slowed communication between hosts and guests.
"I really wish there was an in-web booking page. The Google Form feels sketchy and disconnected from the rest of the experience" - Member 1
"I really wish there was an in-web booking page. The Google Form feels sketchy and disconnected from the rest of the experience" - Member 1
"I really wish there was an in-web booking page. The Google Form feels sketchy and disconnected from the rest of the experience" - Member 1
"I really wish there was an in-web booking page. The Google Form feels sketchy and disconnected from the rest of the experience" - Member 1
"Filling out a Google Form doesn’t feel like I actually submitted a booking. I had no idea what would happen next." - Member 2
"Filling out a Google Form doesn’t feel like I actually submitted a booking. I had no idea what would happen next." - Member 2
"Filling out a Google Form doesn’t feel like I actually submitted a booking. I had no idea what would happen next." - Member 2
"Filling out a Google Form doesn’t feel like I actually submitted a booking. I had no idea what would happen next." - Member 2
SOLUTIONS
1/ Launched the MVP of an in-web request-to-book flow, enabling users to submit booking requests directly on any Amisplace listing.
I designed and shipped a 0–1 request-to-book flow with thoughtful micro-interactions, a custom date picker, and streamlined form inputs, enabling guests to submit booking details and connect with hosts via the platform.
2/ Optimized the request-to-book page for mobile web
I also ensured the page was fully responsive on mobile web, as over 50% of Amisplace users browse listings and booking details on their phones.
PROBLEM 2
PROBLEM 2
PROBLEM 2
PROBLEM 2
Amisplace lacked trust and meaningful connections between members, despite the business’s goal of building community.
Amisplace lacked trust and meaningful connections between members, despite the business’s goal of building community.
Amisplace lacked trust and meaningful connections between members, despite the business’s goal of building community.
“I know everyone is vetted, but when I’m actually booking, I don’t really know who I’m staying with. The Facebook group doesn’t help in that moment.” - Member 1
“I know everyone is vetted, but when I’m actually booking, I don’t really know who I’m staying with. The Facebook group doesn’t help in that moment.” - Member 1
“I know everyone is vetted, but when I’m actually booking, I don’t really know who I’m staying with. The Facebook group doesn’t help in that moment.” - Member 1
“I know everyone is vetted, but when I’m actually booking, I don’t really know who I’m staying with. The Facebook group doesn’t help in that moment.” - Member 1
“All the community vibes live on Facebook, but once I’m on the site, it feels transactional. I wish I could see more about people directly on Amisplace.” - Member 2
“All the community vibes live on Facebook, but once I’m on the site, it feels transactional. I wish I could see more about people directly on Amisplace.” - Member 2
“All the community vibes live on Facebook, but once I’m on the site, it feels transactional. I wish I could see more about people directly on Amisplace.” - Member 2
“All the community vibes live on Facebook, but once I’m on the site, it feels transactional. I wish I could see more about people directly on Amisplace.” - Member 2
SOLUTIONS
SOLUTIONS
SOLUTIONS
1/ Rolled out member profiles and step-by-step update flow
1/ Rolled out member profiles and step-by-step update flow
1/ Rolled out member profiles and step-by-step update flow on Amisplace platform!
I designed and shipped a step-by-step profile update flow for existing Amisplace members. By capturing personal details, career, hobbies, travel-focused prompts, and photos, the experience builds trust and familiarity when members browse listings and access each other's profiles.
I designed and shipped a step-by-step profile update flow for existing Amisplace members. By capturing personal details, career, hobbies, travel-focused prompts, and photos, the experience builds trust and familiarity when members browse listings and access each other's profiles.
I designed and shipped a step-by-step profile update flow for existing Amisplace members. By capturing personal details, career, hobbies, travel-focused prompts, and photos, the experience builds trust and familiarity when members browse listings and access each other's profiles.
2/ Introduced strategic blocking points across Amisplace to require members to complete their profiles before continuing or booking
2/ Introduced strategic blocking points across Amisplace to require members to complete their profiles before continuing or booking
As part of Amisplace’s trust and community initiatives, we strategically gated key pathways to encourage profile completion. Through banners, CTAs, email newsletters, and blocks on booking requests and profile pages, members were guided to complete their profiles before continuing.
As part of Amisplace’s trust and community initiatives, we strategically gated key pathways to encourage profile completion. Through banners, CTAs, email newsletters, and blocks on booking requests and profile pages, members were guided to complete their profiles before continuing.
As part of Amisplace’s trust and community initiatives, we strategically gated key pathways to encourage profile completion. Through banners, CTAs, email newsletters, and blocks on booking requests and profile pages, members were guided to complete their profiles before continuing.
3/ Updated member profiles, verified badges and bylines across key surfaces of Amisplace to strengthen trust and community
3/ Updated member profiles, verified badges and bylines across key surfaces of Amisplace to strengthen trust and community
I scaled member profiles across key surfaces, including the community board and listings, to strengthen the connection between people and the places they share.
I scaled member profiles across key surfaces, including the community board and listings, to strengthen the connection between people and the places they share.
I scaled member profiles across key surfaces, including the community board and listings, to strengthen the connection between people and the places they share.
IMPACT
IMPACT
IMPACT
Since the time I joined,
Since the time I joined,
55%
55%
of members’ time was saved when completing booking requests compared to the previous Google Form flow.
of members’ time was saved when completing booking requests compared to the previous Google Form flow.
of members’ time was saved when completing booking requests compared to the previous Google Form flow.
76%
76%
Amisplace users successfully completed their member profiles
Amisplace users successfully completed their member profiles
Amisplace users successfully completed their member profiles
1000+
1000+
new members joined Amisplace
new members joined Amisplace
new members joined Amisplace
LEARNINGS
Throughout my time at Amisplace, I learnt:
Designing with constraints
Working with a small engineering team, I learned to design within tight technical constraints, prioritizing the most critical user needs to ship a realistic and launchable MVP.
Shipping and specing design
I learned to create detailed, well-documented design specs that helped engineers capture key behaviors and micro-interactions accurately.
Debating design with people
Working closely with senior leaders from big tech backgrounds pushed me to rigorously justify every design decision. I had to clearly articulate the “why” behind my choices and their values for Amisplace users in every walkthrough.
OTHER UX PROJECTS
LEARNINGS
Throughout my time at Amisplace, I learnt:
Designing with constraints
Working with a small engineering team, I learned to design within tight technical constraints, prioritizing the most critical user needs to ship a realistic and launchable MVP.
Shipping and specing design
I learned to create detailed, well-documented design specs that helped engineers capture key behaviors and micro-interactions accurately.
Debating design with people
Working closely with senior leaders from big tech backgrounds pushed me to rigorously justify every design decision. I had to clearly articulate the “why” behind my choices and their values for Amisplace users in every walkthrough.
LEARNINGS
Throughout my time at Amisplace, I learnt:
Designing with constraints
Working with a small engineering team, I learned to design within tight technical constraints, prioritizing the most critical user needs to ship a realistic and launchable MVP.
Shipping and specing design
I learned to create detailed, well-documented design specs that helped engineers capture key behaviors and micro-interactions accurately.
Debating design with people
Working closely with senior leaders from big tech backgrounds pushed me to rigorously justify every design decision. I had to clearly articulate the “why” behind my choices and their values for Amisplace users in every walkthrough.
OTHER UX PROJECTS
OTHER UX PROJECTS
LEARNINGS
Throughout my time at Amisplace, I learnt:
Designing with constraints
Working with a small engineering team, I learned to design within tight technical constraints, prioritizing the most critical user needs to ship a realistic and launchable MVP.
Shipping and specing design
I learned to create detailed, well-documented design specs that helped engineers capture key behaviors and micro-interactions accurately.
Debating design with people
Working closely with senior leaders from big tech backgrounds pushed me to rigorously justify every design decision. I had to clearly articulate the “why” behind my choices and their values for Amisplace users in every walkthrough.
OTHER UX PROJECTS
OTHER UX PROJECTS
OTHER UX PROJECTS
OTHER UX PROJECTS
SOLUTIONS
1/ Launched the MVP of an in-web request-to-book flow, enabling users to submit booking requests directly on any Amisplace listing.
I designed and shipped a 0–1 request-to-book flow with thoughtful micro-interactions, a custom date picker, and streamlined form inputs, enabling guests to submit booking details and connect with hosts via email.
2/ Optimized the request-to-book page for mobile web
I also ensured the page was fully responsive on mobile web, as over 50% of Amisplace users browse listings and booking details on their phones.
SOLUTIONS
1/ Launched the MVP of an in-web request-to-book flow, enabling users to submit booking requests directly on any Amisplace listing.
I designed and shipped a 0–1 request-to-book flow with thoughtful micro-interactions, a custom date picker, and streamlined form inputs, enabling guests to submit booking details and connect with hosts via email.
2/ Optimized the request-to-book page for mobile web
I also ensured the page was fully responsive on mobile web, as over 50% of Amisplace users browse listings and booking details on their phones.
SOLUTIONS
1/ Launched the MVP of an in-web request-to-book flow, enabling users to submit booking requests directly on any Amisplace listing.
I designed and shipped a 0–1 request-to-book flow with thoughtful micro-interactions, a custom date picker, and streamlined form inputs, enabling guests to submit booking details and connect with hosts via email.
2/ Optimized the request-to-book page for mobile web
I also ensured the page was fully responsive on mobile web, as over 50% of Amisplace users browse listings and booking details on their phones.
SOLUTIONS
1/ Rolled out member profiles and step-by-step update flow
I designed and shipped a step-by-step profile update flow for existing Amisplace members. By capturing personal details, career, hobbies, travel-focused prompts, and photos, the experience builds trust and familiarity when members browse listings and access each other's profiles.
2/ Introduced strategic blocking points across Amisplace to require members to complete their profiles before continuing or booking
As part of Amisplace’s trust and community initiatives, we strategically gated key pathways to encourage profile completion. Through banners, CTAs, email newsletters, and blocks on booking requests and profile pages, members were guided to complete their profiles before continuing.
3/ Updated member profiles and bylines across key surfaces of Amisplace to strengthen trust and community
I scaled member profiles across key surfaces, including the community board and listings, to strengthen the connection between people and the places they share.
IMPACT
Since the time I joined,
55%
of members’ time was saved when completing booking requests compared to the previous Google Form flow.
of members’ time was saved when completing booking requests compared to the previous Google Form flow.
76%
Amisplace users successfully completed their member profiles
Amisplace users successfully completed their member profiles
1000+
new members joined Amisplace
new members joined Amisplace